1. Privacy Statement
1.1 Chinese Herbal & Acupuncture Supplies (also referred to as “We” in this Privacy Policy) respects your privacy and is committed to protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by the Australian Privacy Principles (or APP’s) in the Privacy Act 1988 (Cth).
This Privacy Policy has been drafted having regard to our obligations under the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which includes the Australian Privacy Principles (collectively, the Privacy Act) and the Spam Act 2003 Cth (Spam Act). This Privacy Policy is a public document and has been prepared in light of Australian Privacy Principle 1 – Open and Transparent Management of Personal Information.
Please take a few minutes to review this Privacy Policy. By using the chineseherbalsupplies.com.au Website, you are consenting to the Collection, Use and Disclosure of your Personal Information as set forth in this Privacy Policy.
1.2 Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
1.3 Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.
2. Collection of Personal Information
2.1 We only collects personal information for the purposes of conducting our business as an online retailer and trader. The personal information we collect from you will include information you give us when you:
2.1.1 register or subscribe to our Website;
2.1.2 complete a transaction with us; and
2.1.3 contact us.
2.2 The personal information that we collect on individuals may include, but is not limited to:
2.2.1 your name;
2.2.2 your contact details including your email, and address;
2.3 At or before the time, or, if that is not practicable, as soon as practicable after, we Collect your Personal Information, we will notify you of the matters required pursuant to Australian Privacy Principal 5 – Notification of the Collection of Personal Information, by providing you with this Privacy Policy, or by notifying you of how you may access this Privacy Policy.
2.4 We will not collect personal information secretly or in an underhanded way and will not sell your personal information to any third party.
2.5 We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our Website or in the course of a transaction.
2.6 We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
2.7 When you visit our Website, third parties, may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you. We and/or Google may use this information to optimise and place advertisements, including advertisements of third party vendors, on our own and third party websites. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy. By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect the following information:
2.7.1 your computer’s operating system;
2.7.2 your computer’s browser type and capabilities;
2.7.3 your computer’s Internet Protocol (IP) address and geolocation;
2.7.4 web pages visited, including how you were referred to each web page; and
2.7.5 web page usage statistics, including the time spent on each web page.
2.8 Cookies can be managed by accessing the individual settings in your browser.
2.9 We will not identify users or their browsing activities, except where required by law or in accordance with our Terms and Conditions.
3. Using Your Personal Information
3.1 We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.
3.2 When registering with Chinese Herbal & Acupuncture Supplies, you consent to Chinese Herbal & Acupuncture Supplies using your personal information, such as your email address, for direct marketing purposes. This includes sending you deal emails. You may opt out of receiving these direct marketing communications at any time. Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).
4. Security of Your Personal Information
4.1 We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
5. Access to Your Personal Information and Complaints Procedure
5.1 Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.
5.2 Generally, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. When requesting such access please identify the precise type/s of information requested. You may make a request by contacting our Privacy Officer by way of email to [email protected]
5.3 We take those steps reasonable in the circumstances to ensure that the personal information that we collect and use is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 5.2 above.
5.4 To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact our Help Centre or write to us at the address provided below. We will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
Chinese Herbal & Acupuncture Supplies’s Privacy Policy provides you with information about how you may:
- access your personal information held by Chinese Herbal & Acupuncture Supplies and change that information, and
- complain about a breach of the Privacy Act 1988 (Cth) and how Chinese Herbal & Acupuncture Supplies will deal with such a complaint.
Chinese Herbal & Acupuncture Supplies’s Privacy Policy may change from time to time. The latest versions will be available online at https://chineseherbalsupplies.com.au/privacy-policy
Privacy Officer
Chinese Herbal & Acupuncture Supplies
Underwood Court
2/3 Fermont Road
Underwood, Q4119
